Shipping policy
<h2>Shipping and delivery policy</h2>
<p>There is no shipping. Every product in this store is a digital file, so nothing is printed, packed or posted, and no courier is involved at any point.</p>
<h3>1. How delivery works</h3>
<ol>
<li>The payment clears at checkout.</li>
<li>An email goes to the address you typed, normally inside one minute.</li>
<li>That email carries the download link, which does not expire.</li>
</ol>
<h3>2. Delivery cost</h3>
<p>Nothing. There is no delivery charge anywhere in the world, because there is nothing to deliver physically.</p>
<h3>3. Countries</h3>
<p>Everywhere. A digital file does not stop at customs, and no import duty applies.</p>
<h3>4. If the email does not arrive</h3>
<p>Two causes account for almost every case. First, the message landed in spam or promotions — look there before anything else. Second, the address was mistyped at checkout; a single wrong character is enough.</p>
<p>If it is still missing, send us the order number at support@horizonco.online and a person will put the link back in your inbox. We answer Monday to Friday, 9:00 to 17:00 London time.</p>
<h3>5. What you need to open it</h3>
<p>Any PDF reader. The guides are laid out to read as comfortably on a phone as on a laptop, and no special software or account is required.</p>
<h3>6. Returns</h3>
<p>A digital file cannot be returned, so a refund is the remedy instead. See the Refund policy: 30 days, any reason, including after the file has been opened.</p>
<h3>Who we are</h3><p>Ramos Digital Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.<br>Email: support@horizonco.online<br>Phone: +44 20 7240 3632<br>Support hours: Monday to Friday, 9:00 to 17:00 London time</p>