Refund policy
<h2>Refund policy</h2>
<p>Everything sold here is a digital download, and we still offer a full refund within <strong>30 days</strong> of purchase, for any reason, including after the file has been opened.</p>
<h3>1. How to ask</h3>
<p>Write to support@horizonco.online with your order number. You do not need to explain why. We reply Monday to Friday, 9:00 to 17:00 London time.</p>
<h3>2. How the money comes back</h3>
<p>The refund returns to the card or account used for the purchase. Shopify Payments processes it; depending on your bank it takes between three and ten working days to appear on the statement. We cannot refund to a different card from the one that paid.</p>
<h3>3. What happens to the file</h3>
<p>The download link stops working once a refund is issued, and you are asked to delete any copy you kept.</p>
<h3>4. After the 30 days</h3>
<p>We are no longer obliged to refund, but we would rather hear from you than not. If something was wrong with the file itself — a corrupted PDF, a missing section, a link that never worked — write whenever you notice it and we will put it right at no cost.</p>
<h3>5. Orders with several guides</h3>
<p>Each title is refunded on its own. If an order held four guides and only one was wrong for you, only that one is refunded.</p>
<h3>6. Chargebacks</h3>
<p>If you believe a charge is wrong, please write to us before opening a dispute with your bank. Almost everything is solved the same day by email, and a dispute takes weeks for both sides.</p>
<h3>Who we are</h3><p>Ramos Digital Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.<br>Email: support@horizonco.online<br>Phone: +44 20 7240 3632<br>Support hours: Monday to Friday, 9:00 to 17:00 London time</p>