Contact information
<h2>Contact information</h2>
<p>A person reads what arrives here. We answer Monday to Friday, 9:00 to 17:00 London time, normally within one working day.</p>
<h3>Email</h3>
<p>support@horizonco.online</p>
<h3>Phone</h3>
<p>+44 20 7240 3632</p>
<h3>Registered address</h3>
<p>Ramos Digital Ltd<br>71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom</p>
<h3>What to include</h3>
<p>If you are writing about an order, send the order number. If you are writing about a download that did not arrive, check the spam and promotions folders first and confirm the address you typed at checkout — those two account for almost every case.</p>
<h3>What we can help with</h3>
<ul>
<li>A download link that did not arrive or stopped working</li>
<li>A refund, within 30 days of purchase and for any reason</li>
<li>A question about what a guide covers before you buy it</li>
<li>A correction or deletion of the personal data we hold about you</li>
</ul>
<h3>What we cannot help with</h3>
<p>Advising on your own money is outside what we do. These are teaching materials, not guidance on finance, law or tax, and a choice that rests on your particular facts belongs with somebody regulated to handle it.</p>